News
Sutherland is HIRING
Sutherland is hiring KSD'd Model College Students Current TY Batch 2024-25
Profile : Consultant , Qualification - Graduate / Freshers
Location : Mumbai , Hyderabad , Cochin , Chennai or Bhopal
On boarding & Training : Initial 10-30 Days would be foundation & product training
Work Timings: 8 Hours plus 1 Hour break , 5 days per week
Perks : Home pickup and Drop for night shift or additional pay for self transport,
Incentives & Rewards
Package : The salary bandwidth: 2.73 – 2.93 and the location of work : Airoli, Navi Mumbai.
Pickup & Drop within 25 Kms of office
Job Description :-
Consultant is responsible for delivering outstanding customer experience via calls , email , chat or social
media to users by using the right principles to resolve any issue, inquiries or concerns.
Making sure all of customers questions have been answered in a timely manner
Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for -
• resolving requests/inquiries made by customers via email , chat or Social
• achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• completing upskilling & e-courses mandated by each program
• attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence , no absenteeism & positively contribute to reduce program shrinkage
Must Have Skills
Communication & Interaction
• Language Assessment B2 CERF
• Comprehension & composition skills , Tailor Comm style to differing audience
• Typing skill (35 WPM, Accuracy of 90%)
Customer service Skills
• Experience in customer facing environments (phone, chat )
• Ownership of customer experience & Deliver comprehensive resolution
• Capable of customer management
Learning aptitude & Resilience
• Energy, excitement to master role
• Team Player & Result Oriented / Good Time management
• Self manage - work independently
• Self-awareness to identify, manage challenges
Sutherland is an experience-led digital transformation company.
Our mission is to deliver exceptionally engineered experiences for customers and employees today, that
continue to delight tomorrow.
For over 37 years, we have cared for our customers’ customers, delivering measurable results and
accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and
automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our
clients and to one another.
We call it One Sutherland
Customer service Skills
• Experience in customer facing environments (phone, chat )
• Ownership of customer experience & Deliver comprehensive resolution
• Capable of customer management
Learning aptitude & Resilience
• Energy, excitement to master role
• Team Player & Result Oriented / Good Time management
• Self manage - work independently
• Self-awareness to identify, manage challenges
Kindly fill the google form on or before 21st November 2024 without fail.