Jio is conducting a placement drive for KSD's Model College 2023-24 TY batches on Wednesday,7th Feb 2024.
Reporting time 8.30 am
Candidates enrolled for the drive are attached below and need to report for the drive without fail.
Reliance Jio Infocomm Ltd (RJIO) is a telecommunication service provider and mobile network operator which was founded in 2007 and became publically available on 5th September 2016. The company offers products such as sim cards, mobile devices, internet dongles & fiber to the home (FTTH). It also provides services that include online bill payments, plans, voice, internet data, applications and subscription services in prepaid and postpaid format. RJIO also offers value added services such as caller tunes, downloads, entertainment, news and updates, sports, astrology, finance and messaging among others. It serves individuals and business customers across India and international markets. It’s National Headquarter (NHQ) is based out of Mumbai (Ghansoli – Reliance corporate Park (RCP)). The current active customer base for the organisation stands at 40.57 crore out of 114 crore subscribers across the country.
Vision of Jio:
Jio’s vision is to transform India with the power of digital revolution - to connect everyone and everything, everywhere – always at the highest quality and the most affordable price.
Location: WORK FROM HOME
Position - NVOC Advisor
Function / Business Area: Customer Service
Manage all customer interactions as rostered within parameters on Email, chat, social media & outcalls
Demonstrate ownership on calls when contacted by customer
Respond to all customers in appropriate tone and language
Offer a solution-based approach for all customer interactions
Educate the customer at every given possible opportunity
Ensure updation of product, system, process and policy knowledge
Adhere to rostered timing, scheduled shifts and activities
Capture customer details and data relevant to the call or service
Resolve customer queries within agreed timelines
Increase, develop and retain customer base through relationship building and service
Follow all contact center policies, procedures, code of conduct and legislative requirements
Skills and Competencies
Basic computer knowledge
English reading and writing
Problem solving skills
Attention to detail
210000 Lacs per annum
COCP – Corporate SIM card – Free usage of call & data till employed.
Group term life insurance – 5 Lacs coverage for employee.
Mobile Phone reimbursement – 5000/-